Refund Policy

Last updated: July 2026

KWIKSERVE REFUND POLICY

KwikServe (operated by Kwik Serve Me Limited) collects every booking payment as the

artisan's appointed payment-collection agent and protects it under conditional release

until the work is confirmed. This policy explains when and how clients receive refunds.

1. HOW PAYMENT PROTECTION WORKS

When you pay for a booking, your payment discharges what you owe the artisan, and the

amount is protected by KwikServe — it is NOT made available to the artisan. Funds are only

released after you review the completed work and approve

release, or automatically five (5) days after the artisan marks the job complete if you

take no action. Because of this, you are never charged for work that was not delivered.

2. WHEN YOU ARE ENTITLED TO A REFUND

You may receive a refund of protected funds, in full or in part, where:

• The artisan did not perform the service;

• The service was materially incomplete or unsatisfactory and a dispute is decided in

your favour;

• A booking is cancelled before work begins, in line with our cancellation terms;

• A dispute review determines a fair partial split between you and the artisan.

3. HOW TO REQUEST A REFUND

Do not approve release. Instead, at the review stage, select "Raise a dispute" and describe

the issue. The protected funds are frozen — neither released nor refunded — while the

dispute is open. You may also contact support@kwikserve.me with your booking reference.

4. HOW DISPUTES ARE DECIDED

Our team reviews the dispute against the agreed scope, the booking record, quotes,

milestone history, and evidence from both parties. The outcome is one of: release to the

artisan; refund to you (full or partial); or a fair split. The decision and the movement

of funds are recorded in our ledger.

5. HOW REFUNDS ARE PAID

Approved refunds are returned to your KwikServe wallet immediately on resolution. From

your wallet you may re-use the funds for another booking or withdraw them to your bank

account (withdrawals are subject to our standard verification checks).

6. FEES

Where a booking is refunded in full before any work is performed, platform fees collected

on that booking are refunded with it. For partial refunds, fees are apportioned fairly to

the refunded portion.

7. CONTACT

support@kwikserve.me · billing@kwikserve.me (include your booking reference)

This policy forms part of the KwikServe Terms of Service (see clause 9) at

kwikserve.me/legal/terms.

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