Acceptable Use Policy

Last updated: July 2026

This Acceptable Use Policy ("Policy") governs the use of the KwikServe platform and related

services, operated by Kwik Serve Me Limited. It applies to everyone who uses KwikServe,

including clients who book services and artisans/service providers who offer them. By using

KwikServe, you agree to this Policy. Violations may result in content removal, suspension,

permanent account termination, forfeiture or reversal of funds where appropriate, and

referral to law-enforcement authorities.

1. ELIGIBILITY AND IDENTITY INTEGRITY

You must provide true, current and complete information and must not:

• Create an account using false, stolen, or another person's identity, or impersonate any

person or business;

• Provide forged, altered, or fraudulent identity, address, or bank documents during

verification;

• Maintain multiple or duplicate accounts to evade verification, suspension, or limits;

• Allow another person to use your verified account, or use an account whose verification

does not belong to you.

2. PROHIBITED SERVICES, GOODS AND ACTIVITIES

KwikServe may only be used to arrange lawful services. You must not offer, request,

advertise, or facilitate:

• Any illegal activity, or any service unlawful in Nigeria or the client's location;

• Weapons, ammunition, explosives, or regulated dangerous goods;

• Illegal drugs, controlled substances, or drug paraphernalia;

• Sexual, escort, or adult services of any kind;

• Stolen goods, counterfeit items, or goods that infringe intellectual-property rights;

• Human trafficking, forced labour, child labour, or any exploitation of minors;

• Gambling, pyramid, or Ponzi schemes;

• Any service intended to cause physical harm, harassment, stalking, or intimidation.

3. FRAUD, PAYMENT INTEGRITY AND FINANCIAL MISUSE

You must not use KwikServe to commit or facilitate financial crime, including:

• Money laundering, terrorist financing, or moving proceeds of crime;

• Using stolen, unauthorised, or fraudulent payment cards or bank accounts;

• Creating fake bookings, fake quotes, or collusive transactions to move or extract funds

without a genuine service;

• Manipulating the fee, payment-protection, milestone, or dispute systems to obtain funds

not genuinely

owed;

• Directing withdrawals to a bank account that does not match your verified identity;

• Chargeback abuse or making false dispute claims.

4. PAYMENT PROTECTION, OFF-PLATFORM CIRCUMVENTION AND FEES

KwikServe collects and protects payments under conditional release to protect both

parties. You must not:

• Solicit or arrange payment outside the platform to avoid payment protection, platform

fees,

or the dispute process;

• Encourage a client or artisan to cancel a booking in order to transact off-platform;

• Misrepresent labour as materials (or vice versa), or misstate job scope, to alter fees.

5. HONEST CONDUCT AND REVIEWS

• Do not misrepresent your skills, qualifications, licensing, or the scope or quality of a

service;

• Do not post false, misleading, defamatory, or incentivised reviews, or manipulate ratings;

• Do not fail to deliver a paid service, or fail to pay for a service genuinely delivered.

6. SAFETY, HARASSMENT AND COMMUNITY STANDARDS

• Do not harass, threaten, abuse, discriminate against, or endanger any other user or

KwikServe staff;

• Do not use in-app messaging to send spam, scams, hate speech, or sexually explicit

content;

• Do not share another person's private data without consent, or use the platform to stalk

or surveil;

• Do not behave, during an in-person visit, in a manner that is unsafe, threatening, or

unlawful.

7. PLATFORM, SECURITY AND TECHNICAL INTEGRITY

• Do not attempt to breach, probe, or circumvent the platform's security or access controls;

• Do not introduce malware, attempt unauthorised access, or scrape data at scale;

• Do not interfere with, overload, or disrupt the platform or its infrastructure;

• Do not reverse-engineer or misuse the platform's APIs or services.

8. ENFORCEMENT

KwikServe monitors for violations through automated checks and manual review. Where a

violation is found or reasonably suspected, we may, proportionate to the conduct: remove or

restrict content; hold, reverse, or refund protected funds in line with our dispute and

refund terms; suspend or permanently terminate the account; withhold payouts pending

investigation; and report the matter to Paystack, financial-crime authorities, or law

enforcement where required. Serious violations — particularly fraud, identity misuse,

illegal services, or endangerment of any person — may result in immediate and permanent

removal without prior notice.

9. REPORTING AND CONTACT

If you become aware of any activity that violates this Policy, report it through the in-app

"Report a problem" option or contact us at support@kwikserve.me. This Policy forms part of,

and should be read together with, the KwikServe Terms of Service and Privacy Policy at

kwikserve.me/legal.

Contact: support@kwikserve.me

Terms of Service · Privacy Policy · Community Standards · Acceptable Use Policy · Refund Policy · Cookie Policy