What we verify, and what we do not
What we check
Identity. Every Provider gives a government identity document and a photograph of their face to our verification partner, who checks that the document is genuine and that the face matches it. A Provider who does not pass cannot take bookings.
Bank account. A Provider's payout account is verified before any money is sent to it.
Contact details. We confirm an email address and a telephone number.
What we do not check
Trade qualifications. We do not check whether a Provider trained in their trade, or where, or for how long.
Licences and registrations. Our terms require a Provider to hold every licence their work needs, and they confirm that each time they accept a booking. That is their statement to us. We have not checked it, except in the small number of trades we have marked as regulated, and on those we say so on the profile.
Insurance. We do not check whether a Provider is insured, and most are not.
Criminal history. We do not run criminal record checks. Nobody on this platform has been background-checked.
Quality of work. We do not inspect or approve anyone's work. Ratings and reviews come from clients, not from us.
What that means for you
You are booking an independent business, not an employee of KwikServe. We verify who they are and we handle the payment, so that your money is released only when you confirm the work is done. The rest — whether they are any good, whether they are licensed, whether they are insured — is yours to satisfy yourself about. Ask. A Provider who is licensed and insured will be glad to tell you.
If something goes wrong, raise a dispute from your booking. We will look at it.