Terms of Service

Last updated: August 2026

Welcome to KwikServe.me, operated by Kwik Serve Me Limited ("KwikServe", "we", "us").

By creating an account you agree to these Terms of Service.

1. THE PLATFORM

KwikServe connects individuals ("clients") with skilled artisans and service providers

across Nigeria, beginning with Abuja (FCT). We are a marketplace and payments-facilitation

platform — we provide booking, identity-verification, payment-protection and dispute-resolution

infrastructure. We do not directly provide the services listed on the platform and are not

a party to the physical performance of the work.

2. YOUR ACCOUNT

You must be at least 18 years old to create an account. You are responsible for keeping

your password secure and for all activity on your account. Each person may hold only one

account. Duplicate registrations using different email addresses or phone numbers are

prohibited and will result in account suspension. Artisans must complete identity

verification before they can be booked (see clause 4).

You may access or create your KwikServe account using an authentication service supported

by KwikServe, including Google, Facebook or Apple. Where you choose third-party sign-in,

the relevant provider may supply KwikServe with information necessary to authenticate you,

such as your name, email address and a provider-specific account identifier. Third-party

sign-in does not create a separate KwikServe identity and does not exempt you from

KwikServe's email, phone-number, verification, identity, or security requirements.

KwikServe will not request your third-party account password.

Where available, you may also choose to connect a supported calendar service, including

Google Calendar, to help synchronise KwikServe bookings with your personal scheduling

calendar. Calendar access is optional and requires your permission. The calendar

connection is used for booking and scheduling functionality for both clients and service

providers, including adding or updating KwikServe booking events and, where the

authorised feature requires it, checking availability or scheduling conflicts. You can

disconnect the calendar integration through the controls made available by KwikServe,

subject to any data-retention requirements described in our Privacy Policy.

3. BOOKINGS, PAYMENT AND PAYMENT PROTECTION

When you book an artisan or accept a quote, you pay through KwikServe (processed by

Paystack). KwikServe collects your payment as the artisan's appointed payment-collection

agent: your payment obligation to the artisan is discharged the moment your payment is

received, exactly as if you had paid the artisan directly. The funds are NOT made

available to the artisan at that point. Instead, the amount is held by KwikServe under

our conditional payment protection as an amount owed to the artisan, and becomes payable

to the artisan only when the release conditions below are met.

• For most jobs the full amount is collected up front and protected until release.

• For larger jobs, an initial deposit is collected and the remainder is handled through

milestone payments as agreed stages are completed.

Protected funds are released to the artisan only after you review the completed work and

approve release. If you take no action within five (5) days of the artisan marking the job

as complete, the funds automatically release to the artisan. This protects artisans from

being left unpaid while still giving you a clear review window. At no point is the balance

paid directly to the artisan outside this payment protection.

Released amounts are credited to the artisan's KwikServe wallet, which functions as a

ledger of earnings available for payout to the artisan's verified bank account. Client

wallet balances arise only from refunds and may be applied to a future booking or

returned. KwikServe does not offer wallet top-up or any stored-value service, is not a

bank or licensed payment institution, does not hold funds in trust, and pays no interest

on any balance.

4. SERVICE PROVIDERS AND VERIFICATION

Artisans and service providers are independent contractors, not employees of KwikServe.

Before an artisan can be booked, they undergo identity verification through our licensed

KYC provider, including National Identification Number (NIN) and Bank Verification Number

(BVN) checks, a live selfie with liveness detection and face-match, and bank-account

name matching. KwikServe is not liable for the quality, safety, or legality of services

provided, but we verify provider identity and protect payments through the conditional

release process in clause 3 to protect both parties. Service providers must provide

accurate information about their skills and experience.

By accepting these Terms, each artisan appoints Kwik Serve Me Limited as their limited

agent solely for the purpose of collecting payments from clients on their behalf. Payment

by a client to KwikServe discharges the client's payment obligation to the artisan for

that booking. KwikServe's corresponding obligation is to pay the artisan the amounts so

collected, less applicable fees, once the release conditions in clause 3 are satisfied or

as determined under the dispute process in clause 8. Amounts held pending release are

amounts owed by Kwik Serve Me Limited to the artisan; they are not a deposit and are not

held in trust.

5. FEES

All payments are processed by Paystack. KwikServe collects payment as described in

clause 3 and charges a transparent platform and service fee, added on top of the job price and shown to

you before you pay:

• Request-a-quote bookings: a fee on the labour portion (currently 7.5%, comprising a 5%

platform fee and a 2.5% service fee), plus a small handling fee on the materials portion

(currently 2%) which covers the cost of processing and safeguarding materials funds pending

release. Materials are otherwise passed through to the artisan at cost.

• Book-now bookings: a flat fee on the booking amount (currently 7.5%, comprising a 5%

platform fee and a 2.5% service fee).

Fees may change from time to time; the current schedule is always shown at checkout and at

kwikserve.me/fees.

6. PROHIBITED CONDUCT

You may not use KwikServe to: engage in fraudulent bookings; misuse the payment-protection, fee or

dispute systems; harass other users; post false information; or circumvent payments by

dealing directly outside the platform. Full details are set out in our Acceptable Use

Policy at kwikserve.me/legal/acceptable-use, which forms part of these Terms.

7. DATA & PRIVACY

Your personal data is handled as described in our Privacy Policy. By using KwikServe,

you consent to your location being used to calculate distance to nearby artisans.

8. DISPUTES

If you are dissatisfied with a service, you may raise a dispute at the review stage instead

of approving release. While a dispute is open, the protected funds are frozen — neither

released to the artisan nor refunded — until KwikServe reviews the matter. Our team reviews

disputes against the agreed scope, booking record, and evidence from both parties, and

resolves by releasing to the artisan, refunding the client (in full or part), or applying a

fair partial split. Unresolved matters are subject to Nigerian law.

9. REFUNDS

Because funds are protected and released only on your confirmation (or the 5-day

auto-release), you are protected: money is not made available to the artisan until the

work is confirmed. Where a dispute is decided in your favour, protected funds are refunded

to you in full or in part according to the outcome. See kwikserve.me/legal/refunds.

10. TERMINATION

We may suspend or terminate accounts that violate these terms without prior notice.

11. GOVERNING LAW

These terms are governed by the laws of the Federal Republic of Nigeria.

Any disputes shall be resolved in Nigerian courts of competent jurisdiction.

Contact: legal@kwikserve.me

Terms of Service · Privacy Policy · Community Standards · Acceptable Use Policy · Refund Policy · Cookie Policy